Episode 4

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Published on:

23rd Apr 2021

Panera vs. Chipotle: Don’t Let COVID Kill Your Experience

On this episode of Brand2Brand, Thomas and Veronica share tips and tricks to evaluate your brand’s approach to customer experience during the pandemic. By taking a look at brands like Panera and Chipotle, it's clear some businesses have risen to the challenge and learned lessons that don't have to go away when COVID does.

For a full transcript of the podcast audio, including research and reference materials, visit blog.stirlingbrandworks.com.

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About the Podcast

Brand2Brand: The Marketing Show
Unfiltered conversations on brand strategy, marketing trends, and emerging technology for marketers and business leaders.
Brand2Brand provides unfiltered conversations on brand strategy, marketing trends, and emerging technology for business leaders. Whether you want to sharpen your strategy or sound cool at parties, this show is for you. Join hosts Thomas Stirling and Veronica St. Cyr to explore the marketing lessons we can learn from the champagne-worthy wins and hardcore fails of well-known brands. This podcast has been described as "what you imagine marketing professionals would talk about at a bar." So grab your favorite beverage and pull up a stool. The first round is on you though; we forgot to bring our wallets.